Shine Bright Media Ltd Terms & Conditions

These terms and conditions outline the rules and regulations for the various products and contracts provided by Shine Bright Media Ltd. Shine Bright Media is a fully insured Ltd company

Shine Bright Media Ltd is located at:
131 Highcross Road

Office visits strictly by appointment only.

By accessing this website or any of Shine Bright Media Ltd’s products or services we assume you accept these terms and conditions in full. Do not continue to use Shine Bright Media Ltd’s website, products or services if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of UK. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Website Design Projects.

For any website project over £3000 it is standard policy for Shine Bright Media Ltd to create a custom payment plan. For website projects between £500 and £3000 Shine Bright Media Ltd charges at a 50/50 payment split with half payment paid up-front and half once a site is live! A website is considered live when the client is happy to have the website on its permanent domain name.

For any web project under £500, full payment is expected upfront.

In certain circumstances, Shine Bright Media Ltd may work to a custom payment plan for a web design project. This is entirely at the discretion of Shine Bright Media.


There is often confusion as to when the second and final payment is due.

Once Shine Bright Media Ltd has produced the first draft for approval it is only fair to give the client a certain amount of time to reply with any required changes and amendments. It is at our discretion to provide a 1 week period (5 working days) for any client to decide on what, if any, changes and amendments will be required to finalise the project.

Once we have received the amendment requests from any client we always aim to produce these amendments within a 1 week period (5 working days). At this point Shine bright Media Ltd reserve the right to request final payment before continuing further work.

This is purely to stop clients using the amendment process to hold back final payment. It is fair for Shine Bright Media Ltd to expect the client to provide all required amendments in one go.


In many instances, there may be a learning curve for the client to actually learn how to manage and use the websites we provide. This is especially true with eCommerce websites.

This process is entirely in the clients own time and not part of the website build or design process. The project is finished when all functionality and design is finished regardless of how long any given client takes to actually learn how to use the site.


We are a small family business and we produce high-quality work in a fair and honest manner. We cannot, and will not, allow clients to hold payment against us. If there is a dispute that our work is not good enough this is a different matter and will be addressed on a per-case basis.

If there is an issue with any work we provide please just talk to us. We are an extremely approachable company and keeping our relationships with our clients positive and productive is a primary focus.

Contract Products & Services

Our rolling services are charges either weekly or monthly depending on which option suits the client best.

Shine Bright Media Ltd never ties any client into a minimum contract and prefer to work to a routine that feels more relaxed to our clients.

PAYMENT TERMS FOR Ongoing Management Plans.

All ongoing plans can be set up on Weekly, Monthly or Yearly payment cycles depending on which option works best for any given client.

Weekly contracts run week-to-week starting on Mondays.

Monthly contracts run from an agreed date during any given month.

During Weekly and Monthly payment cycles, payments are always pre-paid. This is non-negotiable. Work for any given period will not commence or will be paused if payment is not made.


In the event of a client breaking contract or payment agreements, any live licences or services will be terminated immediately. In many cases, this will result in a web property being disabled entirely. 

This is a very last resort and something we do not take lightly. Any service or web property that has been disabled is subject to a £1400 reinstation fee per web property affected. Any web property will remain disabled until the reinstation fee is paid in full. 

Once a web property is reinstated there may be further steps to be taken. If the web property in question is residing on our own servers we will then issue a 4-week removal notice. This is a fair period for the client in question to find alternative hosting. We will, of course, aid in this process. 

Due to the ever-changing nature of the internet and the secrecy of the various algorithms that our marketing products rely on, Shine Bright Media very rarely offers any kind of money-back guarantee. No company can be held responsible for the inner workings of 3rd party services (such as Google).

If a refund is offered to a client it will be stated upon an official PDF invoice and sent to the client before any work commences. This is the only avenue in which we would offer a refund.

IMPORTANT : Our contract services are provided in a time-based fashion.
Payment is made weekly or monthly and is made up-front.  During a contract period, Shine Bright Media never commits time beyond what the client has actually pre-paid. If a client decides to stop payment Shine Bright Media is only obliged to work until a paid period ends. If a project is not finished when the paid time period ends Shine Bright Media Ltd is NOT obliged to finish any outstanding or pre-planned projects.

IMPORTANT: In the event of a client wishing to discontinue ongoing services, Shine Bright Media ltd requires 4 weeks written notice. Failure to produce 4 weeks notice will result in an immediate termination of all services including website hosting. 

IMPORTANT: All client websites built within a management contract are the property of the client. In the instance of a client cancelling a contract or agreement without the correct written notice of 4 weeks, Shine Bright Media Ltd have a standard website transfer fee of £2,500 for each web property that remains on our servers. A web-property is defined as a single website on a single domain.

Hourly rate.

We only provide hourly rate service to work on projects we have developed ourselves. Hourly rate work for all services is charged as £120 per hour. Alternatively, our custom development work can be hired for our daily rate of £350. 

Niche Exclusivity for Website Design. 

We never offer exclusivity for web design clients in any industry. It is unrealistic to expect such.  There are even industries where we specialise and actively seek out clients within an industry. 

This is especially true in our specialist areas such as “Hot Tub” and with our pre-designed packages such as our “Online Takeaway Food Order System”. 

Niche Exclusivity for SEO or Marketing. 

Exclusivity is only ever offered to our full management clients and only offered for the duration of the full management contract.

When exclusivity is part of a contractual agreement the client will have written documentation confirming this. 

Exclusivity may be available for SEO clients at a higher premium than our standard fees. This will be agreed in writing between Shine Bright Media Ltd and the client. 


We employ the use of cookies. By using Shine Bright Media Ltd’s website you consent to the use of cookies in accordance with Shine Bright Media Ltd’s privacy policy.

Most of the modern-day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Cookies are anonymous and never used in any other way than to improve user experience and site speed.


Unless otherwise stated, Shine Bright Media Ltd and/or it’s licensors own the intellectual property rights for all material on the Shine Bright Media Ltd website. All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish or copy material from
Sell, rent or sub-license material from
Reproduce, duplicate or copy material from

We give no permission to anyone to redistribute content from Shine Bright Media Ltd (unless content is specifically made for redistribution).

Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

Government agencies;
Search engines;
News organizations;

Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,
and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. We may consider and approve in our sole discretion other link requests from the following types of organizations: commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union; community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the
context and format of content on the linking party’s site.

No use of Shine Bright Media Ltd’s logo or other artwork will be allowed for linking absent a trademark license


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and or the use of reasonable care and skill). Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury resulting from negligence;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge,
we will not be liable for any loss or damage of any nature.

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